Refund policy

General

All plants are living organisms and may vary in color, shape, variegation, size, leaf count, and growth habit. Photographs represent the exact plant being offered unless stated otherwise.

Customers acknowledge that minor cosmetic imperfections, shipping stress, acclimation stress, leaf yellowing, minor leaf loss, and temporary wilting may occur during transit and are not considered damage or grounds for refund.

Specialty Plants SLC reserves the right to refuse service, cancel orders, or deny future purchases due to fraudulent activity, abusive conduct, repeated policy violations, or suspected resale activity inconsistent with Company policies.

 

 

Alocasia Care and Acclimation

Unless stated otherwise, all Alocasia plants sold by Specialty Plants SLC are fully acclimated and actively growing in an environment maintained at approximately 60–70% relative humidity prior to shipment. While many Alocasia species can gradually adapt to lower ambient humidity levels as they mature, newly received plants may experience stress if exposed immediately to substantially drier conditions.

Upon delivery, customers are strongly encouraged to provide their Alocasia plants with a higher-humidity environment that closely matches the conditions in which they were grown. If the customer intends to maintain the plant in a lower-humidity setting, the plant should be gradually acclimated over a period of several weeks to minimize transplant shock, leaf damage, and growth setbacks.

Customers should be aware that environmental changes associated with shipping, repotting, relocation, temperature fluctuations, lighting differences, and humidity reductions can result in temporary stress responses, including leaf yellowing, browning, drooping, slowed growth, or the loss of older foliage. These responses are common during the acclimation process and do not necessarily indicate that the plant was received in poor condition.

By purchasing Alocasia plants from Specialty Plants SLC, customers acknowledge that proper acclimation and ongoing care are essential to the successful establishment of these plants in their new environment and that the customer assumes responsibility for providing appropriate growing conditions following delivery.

 

 

Damaged, Delayed, Lost, DOA, and Refund Policy

1. Damaged Plants

A claim for shipping damage must be submitted within 24 hours of delivery.

Required documentation:

  1. Clear photograph of shipping label.
  2. Photograph of packaging.
  3. Photograph of entire plant.
  4. Close-up photographs of all damage.

After review, Specialty Plants SLC may provide:

  • Replacement plant (if available);
  • Store credit;
  • Partial refund; or
  • Full refund.

Claims lacking required documentation may be denied.

 

2. Deceased on Arrival (DOA)

A plant is considered DOA only if it arrives with extensive irreversible damage resulting in loss of viability.

Examples include:

  • Completely rotted plant tissue.
  • Frozen plant tissue.
  • Severe heat destruction.
  • Complete loss of root system due to transit damage.

The following are not considered DOA:

  • Minor leaf damage.
  • Cosmetic blemishes.
  • Temporary wilting.
  • Shipping stress.
  • Yellowing of older leaves.
  • Acclimation shock.

DOA claims must be submitted within 24 hours of carrier-confirmed delivery along with photographs and an unboxing video whenever possible.

Approved claims may receive:

  • Replacement plant;
  • Store credit; or
  • Refund at Company discretion.

 

3. Delayed Shipments

Carrier delays occasionally occur and are outside the Company's control.

If a shipment is delayed but ultimately delivered alive, no refund will be issued solely because delivery occurred later than expected.

If a carrier delay directly results in verified DOA or severe damage, Specialty Plants SLC will review the claim under the DOA policy.

 

4. Lost Shipments

A shipment may be considered lost when:

  • Tracking shows no movement for an extended period; or
  • The carrier formally declares the package lost.

Specialty Plants SLC will assist customers with carrier investigations.

Once the carrier confirms the package as lost, the Company may provide:

  • Replacement plant;
  • Store credit; or
  • Refund.

 

5. Incorrect Address

If a customer submits an incorrect address:

  • The customer is responsible for any reshipping fees.
  • Refunds will not be issued for plants damaged or lost due to an incorrect address.